2. FREQUENTLY ASKED QUESTIONS
The information panels continue to the right. You can see the other information panels by moving your computer mouse wheel up and down, using the right and left arrows on your keyboard, grabbing and dragging with the mouse, and clicking in the area at the end of the information panel.
The information panels are placed in the default order, and you can change the order or the information panels you want to see. To do this, you need to select the Home Page Editing process under the Profile and Settings menu on the left menu. Here you can manage the information panels you want to add or remove, and change their order.
When you type the name of the operation you want to perform in the search bar that opens by clicking on the Search icon at the bottom of the left menu, all related operations will be listed. You can go to the relevant screen by selecting the operation you want to perform among the listed operations.
Internet banking;

www.onlinegarantis.com

You can reach it by clicking on the Internet Branch entry from the addresses.
Credit, OGS, credit card, KMH products are automatically defined in internet banking. You need to have your other accounts defined from our nearest branch.
D�viz Alis / Satis : 24 saat
Arbitraj : 24 saat
Havale : 24 saat
SWIFT : 24 saat
EFT : 08:30 - 17:00
Gram Altin  (Tam G�n) : 1. Seans: 09:30-16:00 2. Seans : 18:30-08:00
(Yarim G�n) : 1. Seans: 09:30-11:00 2. Seans : 14:00-08:00
Repo : 1. Seans: 09:30-15:30 2. Seans : 18:30-08:30
Hazine bonosu devlet
Tahvili alim satim (TL) : 		1. Seans: Kesin Alis 09:00-16:00, Kesin Satis: 09:00-16:30
Hazine bonosu devlet
Tahvili alim satim (YP) : 		1. Seans: Kesin Alis 09:00-16:00, Kesin Satis: 09:00-16:30
Tahvili alim satim (YP) : 2. Seans : ---
Baskent Dogalgaz: 08:00 - 20:00
D-Smart NET, Smile ADSL: 01:00 - 17:30
ISKI Su: 01:00 - 21:00
Fatura, Vergi, Sigorta, Bagis, SGK, Egitim, TL Y�kleme, Sans Oyunlari ve diger �demeler: 24 saat (G�n sonu hari�)
B Tipi Likit Fon: 24 Saat
Likit Disi B Tipi Fonlar: 09:00 - 16:30 - 18:00-08:59
A Tipi Fonlar: 09:00 - 16:30 - 18:00-08:59
Anapara Koruma Ama�li Fonlar: 09:00 - 17:00
Vadesiz Altin Alis ve Satis: USD Hesaptan - 09:00 - 18:00 TL Hesaptan - 24 saat
Yurtkur �demeleri: 01:00 - 23:30
To get information about the transaction fees made through internet banking To get information about the transaction fees made through internet banking Click here
You can use your Investment account via your internet banking by defining the current account to which your Investment account is linked from any of our branches where you have an account.
You can close your account via internet banking or by going to the Our Bank branch where your account is located.
You need to call your operator and open your line to advertising and promotional SMS.
Transactions made via internet banking are real-time (online) transactions and cannot be cancelled.
For the cancellation process, you must go to our Branch where the account where the transaction took place is located.
You can query your EFT from the other bank by obtaining the EFT query number from Telephone Banking, Internet Banking, Mobile or the branch to which your account is connected. If you have written the account number or name incorrectly while making an EFT, you can contact the branch to which your account is connected and ask them to send you a general message.
Transactions you make on weekends and holidays will be reflected in the banking system on the next business day.
When you query your account transactions based on Transaction Date, they are listed according to the date the transactions were made, and when you query based on Accounting Date, they are listed according to the date the transactions were reflected in the banking system.
Our individual Internet Banking customers can pay a maximum of 20 invoices in a month, and corporate customers can pay a maximum of 50 invoices.
There is no limit on the maximum monthly invoice amount that can be paid.
In order for your transaction to be carried out, you must ensure that there is sufficient money in your account on the date the transaction will be carried out/that you have defined an alternative account or Overdraft Account.
You can view the future-dated EFT you made under the Regular Payment Instructions heading in Internet Banking. You can cancel your future-dated EFT transaction from the displayed list.
You can perform your International Money Transfer transaction from the Money Transfers-Foreign Exchange Transfer (SWIFT) section of Internet Banking. The transaction fee is displayed on the confirmation screen.
Can I make payments for the phone I brought from abroad via Internet Banking and Mobile Banking?
After your transaction is completed in internet and mobile banking, you can have the receipt sent to your e-mail address by entering your e-mail address. If you could not send the receipt during the transaction, you can send your receipt to your e-mail address by selecting the account you made the transaction with under my accounts after the transaction, clicking on the details of your transaction from the account transactions, and pressing the send receipt button.
To see the transactions that can be made via individual internet banking, please Click here.
You can reduce the daily limit of any transaction you wish from the Transaction Limit Definition screen in our individual internet banking. You can increase your limit, provided that it is not over our Bank's limits, by calling our customer services at 0850 258 00 00.

You can apply to your Branch for requests to increase your individual internet banking limits above our Bank's limits.
Yes, you can view it from both internet banking and Mobile. You can view your balance by selecting My Bankcards under the My Cards heading.
You can apply for Personal Loan, Credit Card, Credit Card Limit Increase, Supplementary Card, Overdraft, OGS, Telephone Banking, Personal Pension and Insurance products through our Internet Banking.
You can set transaction limits and restrictions under My Security Settings.
Internet Banking product/account definition transactions can be carried out by our branches. We kindly ask you to apply to the branch closest to you.
To see the transactions that can be made through Corporate Internet Banking, please Click.
In corporate internet banking, user limits can be determined from the Set Transaction Limit screen in the User Management menu. You can contact your Branch for requests to increase your limits above our Bank's limits.
Internet Banking product/account definition transactions can be carried out by our branches. We kindly ask you to apply to the branch closest to you.

If you cannot view it in your internet and mobile banking even though it has been defined in the branch, you must first define an account for yourself as the main user and then for sub-users on the User Management screen.
You can apply for corporate monitoring by applying to our nearest branch, and after your application is approved, you can only monitor without making any transactions through your internet banking.
Our users who forget their internet banking login password can create a new password from the Forgot My Password link on their login screen.
Details of the house Click here.